FAQ

All of our offerings can be found on the "menu" section of this website as well as our booking site which can be found at themill.glossgenius.com

Please visit our booking website at themill.glossgenius.com where our most accurate pricing can be found.

Yes. We believe in gender-neutral pricing - our services are based on the time, technique, and products required to complete the desired look- not on gender. That said, not all of our stylists specialize in or have experience with traditionally masculine haircut styles. While everyone at The Mill is highly skilled, some may be more comfortable working with certain hair styles than others. If you're looking for a specific type of cut or style, we're always happy to match you with a stylist who has the right experience to meet your needs.

Yes, we sure are! Not only do we value hiring staff that is accepting of all people but one of the two owners of The Mill is LGBTQ.

Yes we do! Since we have a variety of products to choose from we recommend speaking to your stylist if this is a concern.

Yes, they can be purchased digitally here: Gift Cards

We are a fully Goldwell color salon (permanent, demi-permanent, lighteners, vivids) with some Redken Shades EQ on the side. We occasionally dabble with other brands, especially vivids, when something new and exciting comes our way.

Yes. No. Maybe. Depends on the day. Ask your stylist.

Why not?

The vibes are always fun, always weird, and always encouraging to those who enter to be themselves. We have crafted The Mill to be a safe space for our staff and our clients - no matter your sexual orientation, pronouns, abilities, or race.

Our go-to-bands are Bayside, Taking Back Sunday, Brand New, and everything alternative millennial nostalgia. You can often hear alternative pop covers, bands from Warped Tour, and songs that bring you back to high school. Everyone loves our playlists and they can be found on our Spotify.

Our booking link can be found here themill.glossgenius.com

Nope! Just type in a few bits of info and you're ready to go.

Our system requires just a few pieces of information to make an appointment (like name and phone number), and although you are required to input a credit card to reserve your appointment you are only required to do so the first time but never again.

We require a credit card when booking an appointment to honor our cancellation policy and is only required the first time you book. GlossGenius, our booking system and payment processor, uses Stripe to keep payments secure. On the stylist's end we do not have access to your card information.

We have a digital consultation form that is both thorough and easy to fill out. It saves clients the time of having to come in and allows our stylists to make sure the goal is achievable, the client can be recommended to a stylist that's a good fit, and helps us to direct the client on which service to book to achieve their dream hair. That form can be found here: https://form.jotform.com/themillhair/consultform In the event that the hair situation is a very special circumstance we offer in-salon consultations but we have found that most cases can be fully explained through the form above.

Yes, we do. We recommend booking "The Life Changer" and filling our our new client consultation form (found here: https://form.jotform.com/themillhair/consultform ) so we can be sure you are booked for enough time and with the stylist that would be the best fit for you.

No, we do not require a deposit.

Our packages (such as “The Refresh” or “The Classic”) are designed for people who need multiple services at one time. These packages are one-stop shopping, cost effective, and include everything you could need during one visit. We believe in price transparency and want you to always have the best results without worrying what "add-ons" are going to cost you in the end.

We have very clear descriptions on what each package entails on our booking site, but if you're still not sure which service (or stylist) would be best for you we have an easy quick digital consultation form that can be found here. After filling out the form one of us will review it and get back to you ASAP with a stylist recommendation and which service we think would be best for you.

If your needs fall within a service that doesn't require a package we do have a la carte options as well. Please browse our menu and get familiar with our options before booking your service.

Yes! That service with us is called “all over color,” and you can find that option on our booking menu as a standalone service, with a blowout or with a haircut and blowout.

Yes, all haircuts will come with a finished style.

Our stylists have different levels of experience, demand, and expertise, which is why we offer different pricing. We believe these things make the world go round and we are happy to offer different price points to our clients.

When booking you will receive a booking confirmation via text and/or E-Mail from our booking platform. From the text message you can click the link to access your appointment, and from the E-Mail you can click "manage my appointment," they will both give you the option to cancel or reschedule. In some cases, when changes are too close to your existing appointment, it may direct you to contact us directly, and you can do that by texting our number at (516) 518-9688.

We advertise our salon as "by appointment only" since we are a small salon that gets booked up quickly with no front desk to greet walk-ins. That being said, if we have availability and someone walks in we are always happy to do so. Our final word of advice? Walk-in at your own risk.

Any appointment with The Mill Hair Studio cancelled within 24 hours of the scheduled date and time will prompt the implementation of The Mill's cancellation policy protocol. There will be a 25% charge to your card on file of what the scheduled services were valued at.

We understand chaos happens - it happens to us, too. We ask to be contacted if at all possible and we will perform your scheduled service as long as time allows.

Being that we are a small salon we ask that you arrive right at your appointment time. If we can take you earlier or if we are running late we will do our best to send you a text as soon as we can.

Your satisfaction is the highest priority. If you are not completely content, please let your stylist know during your service or within 7 days after your service has been performed. We are committed to making any needed corrections, as long as it falls in the services discussed and agreed upon during the consultation. We will be pleased to accommodate you free of charge in most circumstances. For said complimentary service to be done, this request must be made within 7 days of your initial appointment. No refunds will be issued.

We communicate with our clients via text message and will always respond as soon as we can. The number to reach us via text is (516)518-9688. We recommend NOT messaging us from our booking website as that goes to our email which is checked less frequently.

Being that we have no front desk and no receptionist it is up to the people working to answer the messages, and on busy days there might not be a chance to check our phones frequently. That’s why we recommend all appointments be managed on our booking website themill.glossgenius.com and we ask for patience for all other matters, as we can always provide an answer within a few hours

At The Mill we have no bulky front desk taking up space when you walk in which also means we have no phone. This benefits both clients and stylists in so many ways: no loud ringing during appointments, more space in the salon to do hair, more welcoming when you walk in, more direct communication with your stylist instead of a receptionist, more personal experience, and with our amazing online-booking system there is no need for someone to manually manage appointments.

The number to reach us via text is (516) 518-9688. As a team we all have access to incoming messages, so when you text us we are able to see who is texting and who the question is for and we will alert your specific stylist to answer you as soon as they can. Please be aware that we respect our stylists schedules and do not ask them to answer on their days off - if it is urgent we will try to get you an answer as soon as possible.

There is a large parking lot right across the street from The Mill (right next to the church.) Parking in the lot is free but it does fill up on weekends and at night. There is also paid street parking that starts at 10am and can be paid for using the Passport Parking app.

Paid parking starts at 10am (unless otherwise noted) and it will not accept payment before that time. It can be paid using the Passport Parking app. Before leaving your car please not your license plate number and zone as this is required for the app.

We accept cash, every major credit card, and have Apple Pay available.

Venmo or any similar cash apps, checks.

No, gratuity is not included. Gratuity is always appreciated, never expected.

Gratuity can be cash or card and is never expected but always appreciated.

Of course! We have a wide variety of teas as well as Nespresso coffee with enough flavors and milks/sweeteners to be able to serve it to your liking. We also offer seltzer, water, coke/diet coke, and snacks.

We have been known to have one or two furry visitors in the past, and are happy to say both kinds of children (human and fur) are allowed with the supervision of a grown-up.

Yes, to both!

Prior to your first appointment you will be asked to fill out a question form and/or a waiver - a link to these are available right after booking and also in an E-Mail that will be sent to you from our booking platform (GlossGenius). The questions are a one-time form designed to better prep our stylists prior to your arrival with what your hair may need for that day. The waiver is to ensure you have acknowledged our policies (all pretty standard) so there are no surprises down the road.

Yes! You'll receive a text the day of your appointment with a short digital form that you'll fill out prior to your appointment time. Within this form you'll have the opportunity to choose what you'd like to drink, if you'd like a more relaxing or more energetic experience and more! Don't worry - if you're not one to want things customized there is an option to skip the good stuff and head straight to the end of the form.

The link you receive the day of your appointment is a separate form to let us know of your preferences. We send this out at every appointment as your daily tastes may change. As for your pre-appointment form you filled out upon booking, that is a one-time form that lives in our booking system and does not reflect your day-to-day needs.

For color appointments please arrive with hair washed within the last 24 hours of your appointment. Ideally, use minimal product, but it's not mandatory.

It could be. We always try our best to wipe it off before we begin but sometimes those products prevent haircolor from doing its true job. To avoid this it should be washed out if your hair before your appointment.

YES! It can be very helpful to have visuals of what you're looking for. Try your best to come prepared with a few inspiration pictures of what you're looking to achieve or even photos of what you DON'T like. Have them saved on your phone and ready to show your stylist.